FAQ

1. Do you have a physical retail outlet?

Yes, we do. Our flagship store, TRONIC.LK (widely known as Tronic), is located in Kohuwala junction.

Address: No. 8, 1/1, Sunethradevi Road, Kohuwala, Nugegoda.

Location Tip: We are situated right by the Kohuwala junction traffic lights, on the corner turning towards the Kalubowila-Pepiliyana side.

2. Can I purchase items directly at the shop?

You are very welcome to visit us and shop in person. However, for the most efficient service, especially when purchasing passive components like resistors or capacitors, we strongly recommend placing a "Store Pickup" order on our website first.

Note: Simply type "Store Pickup" in the comment box during checkout. Our staff will prepare your items and contact you when they are ready for collection, helping you avoid queues.

3. What are your official opening hours?

We are open Monday to Sunday, 9:00 AM to 7:00 PM. Please note that we are closed on Poya days, and all Mercantile holidays.

4. Are there limits on the number of items per order?

There are no strict limitations on order size. However, please keep the following in mind:

• Processing Time: Orders containing more than 15 unique items may require an additional working day for precise packing.
• Advance Payments: For high-volume or high-value orders, our team may request an advance payment before processing begins.

5. How do you handle island-wide delivery?

We deliver across Sri Lanka via reliable third-party courier services.

• Standard Delivery: 90% of orders are delivered the next day. However, depending on your location, it may take between 1 to 4 working days.
• Express Options: For urgent requirements, you may choose PickMe Flash or Uber Package.

6. Who is responsible for shipping and transport costs during a warranty claim?

TRONIC.LK is solely liable for the physical items we sell under our standard warranty conditions. All transport, courier, postal, and handling costs incurred to deliver items to our shop for inspection, or to receive replaced/repaired items back from us, must be fully paid by the customer, regardless of the inspection outcome.

7. Can I change or cancel my order?

• Changes: Once submitted, orders enter a packing queue. You may request one change via email ([email protected]) before the order is finalised. Once packed, a service fee of Rs. 500 applies to any further modifications.
• Cancellations: If you need to cancel, please notify us immediately at [email protected] with your order number. Cancellations cannot be processed once the parcel has been dispatched.

8. Which payment methods are available?

• Online Orders: Bank transfers (Sampath and Commercial Bank), QR code payments, and PayHere (Visa, MasterCard, mCash, eZcash).
• In-Store: Cash, Credit/Debit cards (Visa, MasterCard, AMEX), and FriMi QR payments.
• Cheques: We only accept cheques from registered corporate clients ([email protected]).

9. What happens if I fail to pay for an order?

Once your order is ready, we will email you the payment details. If payment is not settled promptly, we must unbox and restock the items. As this involves significant manual labour, our system may automatically restrict accounts that repeatedly abandon orders after they have been packed.

10. Do you provide formal quotations?

TRONIC.LK exclusively handles retail sales. For high-volume wholesale and corporate orders, formal quotations are provided solely for registered corporate customers via Lankatronics (Pvt) Ltd, for orders with a minimum value of Rs. 100,000.00 ([email protected]).

11. What is your warranty policy?

In accordance with Sri Lankan law, we provide a 6-month warranty against manufacturing defects on electronic items.

• Exclusions: This warranty does not cover passive components (such as ICs, Transistors, FETs, Diodes, Resistors, Capacitors, etc.) or consumables like Fuses.
• Voiding Conditions: Damage resulting from misuse, negligence, unauthorised tampering, lightning strikes, or high-voltage surges is not covered.

12. Do you provide technical assistance?

• General Support: Free technical support via [email protected], subject to availability.
• Firmware Updates: Firmware maintenance is the sole responsibility of the customer. "Bricking" caused by improper updates is not covered.
• Paid Project Support: Dedicated R&D assistance available via [email protected].

13. Do you undertake custom engineering projects?

Yes, we provide end-to-end R&D services, including Embedded Systems, PCB Design & Manufacturing, Software/Web/Mobile App Development, and 3D Printing Services. Reach out at [email protected].

14. How can I contact the Director regarding a complaint?

If our standard support channels have not resolved your issue, or if you have feedback, please email our management team directly at [email protected].